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Most items you can return for a refund within 30 days of delivery.
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At Generator Shop USA we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price then us within three months of your purchase date please let us know and we will refund your original payment for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
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POWER UP YOUR LIFE: With 1800 wattage and the 1488Wh capacity, the Explorer 1500 will power most of appliances. Solid and practical for devices, power tools, and even larger appliances such as electric stoves, electric microwave ovens, air-conditioners, and refrigerators.
POWER 7 DEVICES SIMULTANEOUSLY:Phones, appliances, and other devices can all be plugged into the Jackery Explorer 1500. The portable generator comes equipped with a variety of outlets to comfortably support your outdoor life or provide relief during the power outage.
OPTIONAL SOLAR POWER: With the 4* SolarSaga 100 solar panels, the Solarpeak Technology® will boost 30% more recharging efficiency. Upgrade the Explorer onto a Solar Generator to own the litmitless solar power around your home, and other outdoor adventures.
SAFELY DESIGNED AND EASY TO USE: Equip with Jackery's quality built Battery Management System to ensure the battery's safety level, while optimizing its performance. The One Button design allows an easy use for you to operate, anytime and anywhere - whether for camping, RV, tent, or emergency.
Specifications
Specifications of Explorer 1500
BATTERY INFO
Capacity: 1534Wh (25.2V, 60.9Ah) Cell Chemistry: Lithium-ion Battery Lifecycle: 500 cycles to 80%+ capacity Management System: BMS, Over Voltage Protection, Short Circuit Protection ________________________________________ PORTS AC Output: 110VAC, 60Hz, 1800W (3600W Peak) USB-A Output: 5V, 2.4A Quick Charge 3.0 Output: 18W, 5-6.5V, 3A / 6.5-9V, 3A / 9-12V, 1.5A USB-C Output: PD60W, (5V, 9V, 12V, 15V, 20V up to 3A) Car Output: 12V,10A DC Input: 24V, 10.5A
RECHARGE TIMES 1x AC Adapter: 6 Hours 2x SolarSaga 100W Solar Panels: 9.5 Hours 4x SolarSaga 100W Solar Panels: 5 Hours 12V Car Adapter: 13 Hours
________________________________________ GENERAL Weight: 35.2 lbs (15.5 kg) Dimensions (LxWxD): 14 x 10.4 x 12.7 in (35.6 x 26.4 x 32.3 cm) Operating Usage Temperature: 14-104F (-10-40℃) Certification: CEC, DOE, FCC, QC3.0, CA Prop 65 Warranty: 24 Months
Shipping
How Much Does Shipping Cost?
Shipping isFREEon all of our products (within the continental United States). No minimums required.
How Long Does It Take To Ship My Order?
As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in1-3 working days.
How Long Would It Take To Receive My Order?
After your order is shipped, it will take between3-8 working daysfor you to receive your items depending on your location.
How Do I Track My Shipment?
As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.
Which Courier Will Deliver My Order?
We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as as other premium couriers.
Do You Ship Internationally?
At this moment, we only ship within the US.
Order Confirmation:
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@generatorshopusa.com
Shipping Times:
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact as at info@generatorshopusa.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Warranty
- What is your defective item replacement policy (if product arrives defective)? We need to verify if the item is indeed defective. If yes, we’ll provide a return label for sending back thedefective item, once the defective item is shipped out, we’ll ship a new replacement to the customer.
- What is the warranty period for your products? 2 years from the date of purchase.
Customers may register their products at Jackery site to extend one year warranty. Information they’ll need to finish the register.
FAQS
Q1: I purchased two Jackery items (Explorer 1500+Saga 100W), why did I justreceive one package? Where is my stuff?
A:1. Your purchase order (including purchases on Solar Generator Bundles) will be shipped separately if the order contains more than one item. This shipping rule is additionally applicable for Amazon orders. 2. You can only find one tracking number in your order even if the order contains more than one package. We are pleased to email you with all tracking numbers when requested. 3. Please feel free to contact us through this email address: hello@Jackery.com or via Amazon.
Q2: What devices can Explorer 1500 power?
A:Please note that the AC output port can only charge/power devices that operate at less than total 1500Watt. Once exceeding, the Explorer 1500 will shut off automatically. Please refer to your device specification before purchase.
Q3: How to know the working times for my device?
A: Working time = 1488Wh* 0.85 / operating wattage of your device
For reference, assuming power consumption of your device is 60W (might be a box fan), working time will be 1488Wh*0.85/60w=21.1hrs (rough calculated) .
Please note: actual power consumption varies from different usages, please consult Jackery for better purchase decision.
Q4: Can the Explorer 1500 be recharged while charging other devices/tools the same time?
A:You can use the Explorer 1500 to charge other things, while it's being re-charged the same time. However, it is scientifically NOT recommended because it will decrease the battery life cycle.
Q5: Can the Explorer 1500 can be used as UPS?
A:No, the E1500 can't be used as UPS, need to press the power button to turn on the AC/USB /DC output, so it can't turn on and off automatically.
Q6: Does Explorer 1500 include a built-in MPPT controller?
A: Yes, Explorer 1500 power stations have a built-in MPPT controller.
Q7: How do I know the Explorer 1500 is charged?
A: To check the charge level of the Explorer 1500, refer to the LCD Battery Display.
Q8: After the Explorer 1500 being fully charged, can I keep it plugged in to continue charging, in case of power outage?
A: Yes, you can keep it plugged in to continue charging. It won't cause any battery damage.
Q9: Can I use it indoors?
A: Yes, the Explorer 1500 is safe and quiet to use indoors.
Q10: Why it takes so long to charge the power station from 99% to 100%?
A:When the power station is charged at a low power (constant current stage), the charging power is the largest. With the increase of the power, the internal battery pack voltage of the energy storage gradually increases to the charging limit voltage and then enters the constant current stage (the charging power gradually decreases to full). In the later stage of charging, the charging power gradually decreases. Please kindly take a long time to charge to 100%.
Q11: Can I find any video about recharging the Explorer 1500?
A:Please kindly check the video in the following instructions:
Go to Jackery.com
Click the "Support” , and then choose "FAQ”
Check "Product Video”
Q12: Are the output ports regulated, and if so, which ones are regulated?
A:All output ports of Jackery power stations are regulated. The voltage won't change when the battery power decreases.
Q13: Can the battery inside be replaceable?
A:No, the batteries inside of Jackery power station can't be replaceable.
Q14: Is the Explorer 1500 power station waterproof?
A:The Explorer 1500 is not waterproof. Please do not store them in humid environment for longtime.
Q15: Can the Explorer 1500 be charged while using?
A:Yes, you can use the Explorer 1500 to charge devices, while it's being re-charged at the same time.
Q16: Is the solar panel waterproof?
A: The Saga 100W is not waterproof. To maximize the lifespan of the module, Please don’t make it get wet.
Q17: Why the solar can not produce 100W power when charging to Explorer 1500 power station?
A:As you know , the solar panels are affected by many factors, such as the intensity of the light and the angle of the panel put on the ground. 100W is tested in an ideal laboratory. However, the intensity of the light constantly changes. In addition, the angle of the light illuminating the solar panel also changes with the rotation of the sun. Please try test your solar panel under the full sunlight to see, and make sure there is no shadow cast on the panel.
Q18: How to clean the solar panel surface?
A: We mentioned this point in the manual. Please use a soft cloth to remove the dust and dirt on the surface. Use a damp cloth to wipe the surface of the solar module to remove any remaining dust or dirt. Any guano or other adhesive should be removed as soon as possible from the solar surface to avoid a reduction in performance.
Q19: Can the solar panel charge smartphones and tablet?
A:Yes, the 100W solar panel has 1* USB-C(5V,3A) output port and 1* USB-A(5V, 2.4A) output port.
Free Shipping & Easy Returns
We offer Fast and Free Shippingall over the country. We have a customer-friendly Return Policy because we know it doesn't always work out. We have the best Warranty policies in case something goes wrong - we got your back!
Best Customer Experience
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products. We have a team of expert customer service representatives to assist you.
Lowest Price, No Tax & Financing
We are dedicated to offer the best deal to our customers, therefore we will Price Match if you find a better price somewhere else. We don't charge Sales Tax except for FL state. We offer Interest-Free Financing or Payment-Splitting by Shop pay.
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