Jackery Explorer 1000 is one of the most powerful portable power stations. With 1002Wh capacity, 1000W rated power (2000W surge power) and multiple output charge/recharge ports, it meets the power supply needs of higher and most power electrical appliances.
- How Much Does Shipping Cost?
Shipping is FREE on all of our products (within the continental United States). No minimums required.
- How Long Does It Take To Ship My Order?
As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 1-3 working days.
- How Long Would It Take To Receive My Order?
After your order is shipped, it will take between 3-8 working days for you to receive your items depending on your location.
- How Do I Track My Shipment?
As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.
- Which Courier Will Deliver My Order?
We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as as other premium couriers.
- Do You Ship Internationally?
At this moment, we only ship within the US.
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email.
This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email.
If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
We provide ground shipping to the lower 48 states.
Orders to AK & HI are shipped by AIR at additional cost.
You may contact as at firstname.lastname@example.org to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
- What is your defective item replacement policy (if product arrives defective)?
We need to verify if the item is indeed defective. If yes, we’ll provide a return label for sending back the defective item, once the defective item is shipped out, we’ll ship a new replacement to the customer.
- What is the warranty period for your products?
2 years from the date of purchase.
Customers may register their products at Jackery site to extend one year
warranty. Information they’ll need to finish the register,