FIRMAN WH03042 - 3300/3000W Electric Start Dual Fuel Inverter Portable Generator Parallel Ready CARB and cETL Certified

Shipping

• How Much Does Shipping Cost?

Shipping is FREE on all of our products (within the continental United States). No minimums required.

• How Long Does It Take To Ship My Order?

As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 1-3 working days.

• How Long Would It Take To Receive My Order?

After your order is shipped, it will take between 3-8 working days for you to receive your items depending on your location.

• How Do I Track My Shipment?

As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.

• Which Courier Will Deliver My Order?

We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as as other premium couriers.

• Do You Ship Internationally?

At this moment, we only ship within the US.

Order Confirmation:

We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.

As soon as you place your order, you will receive an order confirmation email. 
This means that we have received your order in our system and pre-authorized your credit card for the purchase. 
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. 
If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email.
If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Warranty & Repair

All Sales Are Final

All sales are final no returns can be accepted and no refunds will be available. For FIRMAN products we will offer technical support & warranty process. If the product is still under warranty and after technical evaluation, the product is determined to be defective as a result of manufacturing, not due to misuse or modification of product FIRMAN will replace the product.

FIRMAN warranty applies to the mechanical and electrical components for a period of one 1 year for parts and labor and three 3 years for parts from the original date of purchase. Transportation charges on product submitted for repair or replacement under this warranty are the sole responsibility of the purchaser. This warranty only applies to the original purchaser and is not transferable.

Do Not Return the Unit

Contact the Generator Shop USA or FIRMAN Service Center at (1-844-347-6261 or email support@firmanpowerequipment.com) and FIRMAN will troubleshoot issue for your generator. If the problem is not corrected, FIRMAN will, at its option, authorize evaluation, repair or replacement of the defective part or component at a FIRMAN Service Center. FIRMAN will provide you with a case number for warranty service and if so please keep it for future reference. Repairs or replacements without prior authorization, or at an unauthorized repair facility, will not be covered by this warranty.

Normal Product / Generator Wear

Your product needs periodic parts and service to perform well. This warranty does not cover repair when normal use has exhausted the life of a part or the equipment as a whole.

Step by Step  Procedure

Step 1: If a problem occurs call 1-239-791-7290 or email info@generatorshopusa.com

Step 2: Talk to technical service to trouble shoot your problem.

Step 3: If problem can not be solved by phone, provide your zip code to locate authorized service centers in your area.

Step 4: If there is a specific part broken, then replacement parts can be shipped directly to the customer.