What's in the box
1. EcoFlow RIVER Max Plus, 2. DC 5521 to DC 5525 cable, 3. Solar Charging Cable, 4. AC Charging Cable, 5. Car Charging Cable, 6. User Manual
Warranty
Items Warranty Period (Months)
Power Station 24
Solar Panel and Accessories 12
DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.
All EcoFlow products purchased on generatorshopusa.com come with a limited warranty (“warranty”) as set out above.
We provide a limited warranty for purchases on generatorshopusa.com. The warranty period is measured starting on the date the original consumer purchaser received the products.
Exclusions and Limitations
This warranty does not apply:
· Non-quality related issues;
· Items purchased from unauthorized resellers;
· Purchases without valid proof of purchase;
· Items that have been refunded;
· Items that have expired their warranty period;
· Any defects or damages caused by misuse of products, unauthorized modification, disassembly or operation not in accordance with the official instructions or manuals;
· Any defects or damages caused by exposure to excessive heat, liquids, or other external causes;
· Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
· Lost or stolen products;
· Free products.
Valid Proof of Purchase
Order number of purchases made through generatorshopusa.com; Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel.
Contact GeneratorShopUSA Customer Service Team at info@generatorshopusa.com or +1 (629)-206-3022.
Attach a short video or picture to show the issues.
Shipping
- How Much Does Shipping Cost?
Shipping is FREE on all of our products (within the continental United States). No minimums required.
- How Long Does It Take To Ship My Order?
As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 1-3 working days.
- How Long Would It Take To Receive My Order?
After your order is shipped, it will take between 3-8 working days for you to receive your items depending on your location.
- How Do I Track My Shipment?
As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.
- Which Courier Will Deliver My Order?
We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as as other premium couriers.
- Do You Ship Internationally?
At this moment, we only ship within the US.
Order Confirmation:
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email.
This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email.
If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@generatorshopusa.com
Shipping Times:
We provide ground shipping to the lower 48 states.
Orders to AK & HI are shipped by AIR at additional cost.
You may contact as at info@generatorshopusa.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
